[Ailist] safety

[Michael Feinson]

Hi Joan,

We helped Newark Beth Israel Hospital in New Jersey to improve patient safety by using AI to redesign the process of transferring patients from the emergency department to a heart unit.  They did an inquiry around "Exceptional Patient Handoffs" and implemented a number of innovations that made care safer and more satisfying for patients.

You can read more the process and outcomes here:

Nancy Shendell-Falik, Michael J. Feinson and Bernard J. Mohr. Enhancing Patient Safety: Improving the Patient Handoff Process Through Appreciative Inquiry. (Journal of Nursing Administration, Volume 37, Number 2, 95 –104, Feb. 2007).  

Bernard J Mohr, Michael J. Feinson and Nancy Shendell-Falik Designing Safety into High-Risk/High Stress Environments: Positive Innovation For Patient Handoffs (in Advances in Appreciative Inquiry, Volume 2, 253 – 279 2008 by Elsevier Ltc.).

http://appreciativeinquiry.case.edu/practice/bibAiStoriesDetail.cfm?coid=9702

Feel free to drop me a note or call if you'd like to talk.

Best,
Mike


Michael Feinson
Principal, Innovation Partners International

www.innovationpartners.com
202.965.4614 Office
202.965.4615 Fax
mfeinson at innovationpartners.com

-----Original Message-----
From: ailist-bounces at lists.business.utah.edu [mailto:ailist-bounces at lists.business.utah.edu] On Behalf Of relationshipresources at fuse.net
Sent: Saturday, February 23, 2008 4:47 PM
To: ailist at lists.business.utah.edu; aicowner at aiconsulting.org
Subject: [Ailist] safety


Hi all
Has anyone done any work with health care to develop patient safety guidelines?  I would greatly appreciate any feedback you can offer. A client of mine who has a black belt in Six Sigma has become an AI advocate in her system.  She has decided to use AI after a critical patient safety issue has arisen.  

Warmly
Joan

Joan Colleran Hoxsey D.Min., MSed
Principal, Relationship Resources LLC
Co-owner AIC
513 681-2513

"Be the change you wish to see in the world"...Gandhi

--
On the WEB at www.relationshipresources.net
_______________________________________________
The Appreciative Inquiry Discussion List is hosted by the David Eccles School of Business at the University of Utah. Jack Brittain is the list administrator. For subscription information, go to:
http://mailman.business.utah.edu:8080/mailman/listinfo/ailist