[Ailist] Examining mental models

[Ron Terrela 2007]

Hey Nick, thanks for the "transfer" post. Your "playing back" to your client 
what they said reminds me of a Harvel Hendriex sp? process I learned years 
ago for couples working on their relationship. There is some exact language 
that I still use with clients from all walks of life. It inlcudes phrases 
like "did I get that right" or " did I understand that part of what you 
said"  or "did I miss anything" which you say after listening intently and 
empathetically and reciting what they said. It is respectful and increases 
trust and builds a shared mental model. The process of trying to repeat what 
the person says without getting too creative or synthesizing too much can be 
really valuable.

thanks,


Ron Smith
Director, CEL.ULA
Centro Experiencial de Liderazgo
Universididad Latinoamericana
011 52 558 500 8100 ext. 8235
Personal Cell: 55 4143 8766 (usa add: 011 52 1)
Gabriel Mancera 1402 Col. Del Valle
Mexico DF, Mexico CP 03100
 http://cel.ula.edu.mx

----- Original Message ----- 
From: "Nick Heap" <nick at nickheap.co.uk>
To: "Esther Ewing" <ewingchange at aol.com>
Cc: "Appreciative Inquiry" <ailist at lists.business.utah.edu>
Sent: Wednesday, January 09, 2008 9:53 AM
Subject: RE: [Ailist] Examining mental models


> Dear Esther
>
> I have done some work on "Experience Transfer" that might be helpful. 
> There
> is a link here http://www.nickheap.co.uk/articles.asp?ART_ID=22 This gives
> some ways to transfer mental models form one person to another. When you
> understand someone's mental model, it is much easier to learn from them.
>
> I also wonder if you could ask the people to tell some stories about some
> work or interaction that went well. Then they could interview each other 
> to
> discover why they did what they did. Would this give you what you are 
> after?
> They would be more open about successful work than failures and this might
> also give some common ways of thinking that lead to success.
>
> Please contact me if you want more.
>
> Best wishes
>
> Nick
>
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