[Ailist] Examining mental models

[Nick Heap]

Dear Esther

I have done some work on "Experience Transfer" that might be helpful. There
is a link here http://www.nickheap.co.uk/articles.asp?ART_ID=22 This gives
some ways to transfer mental models form one person to another. When you
understand someone's mental model, it is much easier to learn from them.

I also wonder if you could ask the people to tell some stories about some
work or interaction that went well. Then they could interview each other to
discover why they did what they did. Would this give you what you are after?
They would be more open about successful work than failures and this might
also give some common ways of thinking that lead to success.

Please contact me if you want more.

Best wishes

Nick