[Ailist] Six Sigma, Lean and Appreciative Quality

[Lionel Boxer]

I agree Ann, yours is a healthy and well-balanced approach to dealing with the situations that need attention.  Some people not share that ability to cope with reality.

Lionel Boxer CD PhD MBA BTech(IndEng) - 0411267256
Supervisor/Lecturer - lionel.boxer at rmit.edu.au
Graduate School of Business
What's up?: http://intergon.net/events.html
The Sustainable Way: http://intergon.net/tsw

Lionel Boxer CD PhD MBA BTech(IndEng) - 0411267256
Supervisor/Lecturer - lionel.boxer at rmit.edu.au
Graduate School of Business
What's up?: http://intergon.net/events.html
The Sustainable Way: http://intergon.net/tsw

>>> "Ann Brown" <arbrowninc at telus.net> 29/10/07 3:31 AM >>>
Great comments from Lionel (hi Lionel), David et al.

Two thoughts:
1) some problems/waste needs to be eliminated so that we can achieve our
desired state
2) same tools can be repurposed to seek root causes of success instead
of failure. 

AI is concerned with co-creating an outcome - describing it and engaging
and energizing people to work towards it. In practice we use all kinds
of approaches, methods and tools - why not co-opt the quality tools
which have proved successful in finding negative cause, to find the
"root causes" of positive core? "Fish bone" diagrams can explore causes
of the preferred state instead of the problem, lean value streams
already look for value in the process - focus first on growing them as
well as eliminating others. Getting ISO style organizations to report
conformances instead of non-conformances maybe more of a challenge but
some have done it -appreciative auditing even. Comments Jon if you are
reading this - that's your area!

Change the question and link the measurement systems of the organization
to the preferred state and the positive core. The skills and rigor of
quality approaches may be the very thing that will sustain the outcomes
of the inquiry and.