[Ailist] An AI approach to customer questionnaires/market research

[Nancy Stetson]

>Jon,

I have found variations on these two questions helpful:

(1) What was your best experience with X?  (Or what do you most appreciate about X?)

(2) What do you want more of?

Nancy

>Dear All
>
>I would be interested to learn of others' experiences in using an AI approach in writing customer questionnaires or similar documentation.
>
>I work for a utility company and I am currently reviewing the printed questionnaire we use.  This is either handed or sent to customers (once our repair crews have finished repairs and left the property/neighbourhood) to gain an insight into their impressions of various service delivery elements - ease of contact, manner of contact centre staff, behaviour of field crew, safety and tidiness in the work area.
>
>Ideas and opinions would be valued.
>
>Jon
>
>Jon Dunning
>jon.dunning at gmail.com
>www.jondunning.com
>
>
>
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-- 
"The real act of discovery consists not in finding new lands but seeing with new eyes." Proust
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Nancy E. Stetson, Ed.D.
Specializing in Appreciative Coaching, Consulting, Facilitating,
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