[Ailist] An AI approach to customer questionnaires/market research

[Jon Dunning]

Dear All

I would be interested to learn of others' experiences in using an AI  
approach in writing customer questionnaires or similar documentation.

I work for a utility company and I am currently reviewing the printed  
questionnaire we use.  This is either handed or sent to customers  
(once our repair crews have finished repairs and left the property/ 
neighbourhood) to gain an insight into their impressions of various  
service delivery elements - ease of contact, manner of contact centre  
staff, behaviour of field crew, safety and tidiness in the work area.

Ideas and opinions would be valued.

Jon

Jon Dunning
jon.dunning at gmail.com
www.jondunning.com