[Ailist] RE: Lean Problem Solving and Appreciative Inquiry

[Katharine Coburn]

Hello AI list serve folks - 

I am on an Organizational Development and Learning team at a New England
community Hospital and am working closely with a manufacturing company's
Performance Improvement team to adapt their training methods and
evidence-based strategies for improvement to foster our work in realizing
our dream  
of "Creating the Best Patient Experience in the World, Right Here at Home"
(Summit Purpose Statement from system-wide summit in September).  The
potential power of combining the AI Approach and practical processes to
realize improved outcomes is immense.  I too want to know who else is
involved in doing this and am also working in doing this in a rapidly
evolving organization.

I was at a new Hire training yesterday and saw a fantastic DVD clip titled
the "the Kazan of Making Toast".  Kazan a Japanese word for "taking
something apart and putting it back together in a way that works better".
Kazan is a cornerstone for LEAN thinking and training.  The film clip
provided terrific Appreciative learning opportunity for these new hires to
understand how to build a culture where waste is minimized by opening one's
eyes to seeing the barriers and working as a team to improve outcomes and
move processes forward.  I am designing a training using this clip and
adapting the training to our departmental leaders and their team leaders.

I hope this is helpful,

Kate


Katharine Coburn, MS, MPH
Organizational Development & Learning 
Alice Peck Day Memorial Hospital
125 Mascoma Street 
Lebanon, NH 03766
Tel: (603) 443-9567  Fax:(603) 442-5643 
www.alicepeckday.org
 
Confidentiality Notice: The information contained in this e-mail 
and any attachments is privileged and confidential and may contain 
information that is protected by law. It is intended only for the 
use of the addressee(s) indicated above. Use or disclosure of 
information e-mailed in error is respectfully prohibited. If you have
received 
this e-mail in error, please contact the sender and immediately 
delete the original message.

-----Original Message-----
From: ailist-bounces at lists.business.utah.edu
[mailto:ailist-bounces at lists.business.utah.edu] On Behalf Of Arnett, Sarah
Sent: Wednesday, March 28, 2007 10:19 AM
To: Siegel, Steve; ailist at lists.business.utah.edu
Subject: RE: [Ailist] Lean Problem Solving and Appreciative Inquiry

I don't have any articles to site...

We use the LEAN process here at the hospital.  Since the point of LEAN is to
eliminate waste in any process, I think the AI approach can fit very well.
The dreaming stage - "when does it work best", "What would be ideal" "what
would success look like" and them move towards removing the barriers (waste)
that get in the way of the dream/goal.

Sarah Arnett

-----Original Message-----
From: ailist-bounces at lists.business.utah.edu
[mailto:ailist-bounces at lists.business.utah.edu]On Behalf Of Siegel,
Steve
Sent: Tuesday, March 27, 2007 2:54 PM
To: ailist at lists.business.utah.edu
Subject: [Ailist] Lean Problem Solving and Appreciative Inquiry


Hi everyone,
Does anyone have any examples, articles, or case studies using
Appreciative Inquiry in conjunction with Lean (developed by Toyota)
Process Improvement?
I know this may sound like a contradiction; but I am trying to use
Appreciative Inquiry in the Lean Problem Solving Model.  I am a student
in the MSOD program at Pepperdine University and hope to develop a
thesis around this topic.
Thanks for any help you can provide.  
- Steve Siegel
Steve at Teamwell.com
Phone:  (818) 865-2900
www.teamwell.com <http://www.teamwell.com/> 
 
_______________________________________________
The Appreciative Inquiry Discussion List is hosted by the David Eccles
School of Business at the University of Utah. Jack Brittain is the list
administrator. For subscription information, go to:
http://mailman.business.utah.edu:8080/mailman/listinfo/ailist
_______________________________________________
The Appreciative Inquiry Discussion List is hosted by the David Eccles
School of Business at the University of Utah. Jack Brittain is the list
administrator. For subscription information, go to:
http://mailman.business.utah.edu:8080/mailman/listinfo/ailist


Confidentiality Notice:  The information contained in this e-mail 
and 
any attachments is privileged and confidential and may contain 
information that is protected by law. It is intended only for the 
use 
of the addressee(s) indicated above. Use or disclosure of 
information 
e-mailed in error is respectfully prohibited. If you have received 
this e-mail in error, please contact the sender and immediately 
delete 
the original message.